Lehigh Valley Technology Company has been acquired by Syscom Business Technologies

While Scott Gingold has moved on from Lehigh Valley Technology Company, Scott Huxley has taken over his responsibilities.  All of your long-term contacts at Lehigh Valley Technology Company remain the same.  Our team remains committed to delivering the same amazing service you have always experienced.

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Lehigh Valley Technology Company

81 Highland Avenue, Suite 210
Bethlehem, PA 18017
Phone: 610-866-2828

BUSINESS HOURS

8:00 am - 5:00 pm

PHONE SUPPORT

610-866-2828

EMAIL SUPPORT

help@lvbusinessit.com

Lehigh Valley Technology Company Support Center

Our team of IT experts at Lehigh Valley Technology Company are ready and eager to help you resolve whatever technology challenges you’re facing. But first, please help us ensure your support request is made through the proper channels by using the guide below so your needs can be addressed quickly.

Non-Emergency Support Request

  • Email the ticketing system at help@lvbusinessit.com and place a very brief description of your problem in the e-mail subject line.  In the body of the e-mail, please include a thorough description of the issue you’re experiencing and – if possible – screenshots.
  • In your request, please include your full name, company, company email address and all phone numbers where you can be reached. This information is essential, especially if you’re emailing us from a public address like Gmail, Live, Yahoo or any other free email service.
  • Is your online system unavailable? Don’t have access to the Internet? Please call our helpdesk support line at 610-866-2828.

Emergency Support Requests

  • Make your request using the same steps listed above.
  • After submitting your email request, please call us at 610-866-2828 to request escalation.

General Information About Support

  • Syscom Business Technologies (Lehigh Valley Technology Company) will act upon any and all requests by any user.
  • All Syscom Business Technologies personnel assume you have the authority to request support and you are aware of the rate schedule agreement between our respective organizations governing this request.
  • Service is defined as any work performed on this client’s behalf regardless of location and includes email, internet, facsimile, terminal services, RDP, VNC, monitoring tools or telephone.
  • Work performed during any after-hours period, weekend period or holiday period will be charged according to the rates associated with that period. By making a support request, you understand that these rates have been agreed upon prior to this request and will be applied accordingly.

Support Requests to a Specific Engineer

  • Please do not email your support request directly to your assigned engineer. The engineer may not respond if sent directly to him for a variety of reasons. During the time of your email request for support, the engineer may be on vacation, assigned to a project or an existing issue. For any number of reasons, the engineer may not be reading his or her email and if the request is only sent to one person, it may never receive the attention it deserves. Therefore, please follow our steps for obtaining support.